Terms & Conditions

1. Acceptance of Terms

By accessing or using the Suvidha EMI platform (the "Service"), whether through our website, mobile application, or any associated APIs, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms apply to all users of the platform, including administrators, distributors, retailers, and end borrowers. Suvidha EMI is a product of Cubosquare Technologies Pvt. Ltd.

2. Description of Service

Suvidha EMI is a device security and loan management platform that enables:

• Digital Key Management: Issuance and control of Digital Security Keys that bind to financed devices, enabling remote locking in case of EMI default.
• Loan Tracking: Real-time monitoring of loan accounts, EMI schedules, payment history, and outstanding dues.
• Network Management: A hierarchical distributor and retailer management system for device financing operations.
• EMI Collection: Facilitates digital EMI payment processing and reconciliation through integrated payment gateways.

The Service is provided "as is" and Suvidha EMI reserves the right to modify, suspend, or discontinue any part of the Service at any time.

3. Account Registration & Eligibility

To access the full features of our platform, you must:

• Be at least 18 years of age.
• Provide accurate, current, and complete information during registration.
• Complete KYC (Know Your Customer) verification as required by applicable regulations.
• Maintain the security of your account credentials and not share them with unauthorized parties.

You are responsible for all activities that occur under your account. You must notify us immediately at info@cubosquare.com if you suspect any unauthorized use of your account.

4. Digital Security Keys

The Digital Key system is at the core of Suvidha EMI's service. By using our platform, you agree to the following:

• Digital Security Keys are issued per device under an active loan agreement and are non-transferable.
• The Platform Administrator or authorized lender has the right to remotely lock a device upon EMI default, following due notice to the borrower.
• Devices will be unlocked within a reasonable timeframe (not exceeding 24 hours) upon receipt of outstanding dues.
• Tampering with, reverse-engineering, or attempting to circumvent the Digital Key system is strictly prohibited and may result in immediate account termination and legal action.
• Suvidha EMI is not liable for any loss of data or inability to access a device while it is in a locked state due to default.

5. Payment Terms

• All EMI payments are due on the dates specified in your loan agreement.
• Payments must be made through the payment methods available on the platform (UPI, net banking, debit card, or e-mandate).
• A grace period, as specified in the loan agreement, may apply before a device is locked.
• Late payment fees and penal interest, as outlined in the loan agreement, will be applicable for overdue EMIs.
• Refunds, if applicable, will be processed within 7–10 business days to the original payment source.
• Suvidha EMI acts as a technology facilitator; the actual loan agreement is between the borrower and the lending partner (bank/NBFC).

6. User Obligations

As a user of the platform, you agree to:

• Use the Service only for lawful purposes and in accordance with these Terms.
• Not engage in any activity that disrupts, damages, or impairs the functionality of the platform.
• Not attempt to gain unauthorized access to any part of the Service or its related systems.
• Not use the platform to transmit any unsolicited communications, malware, or harmful content.
• Not impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Comply with all applicable local, state, national, and international laws and regulations.

7. Intellectual Property

All content on the Suvidha EMI platform, including but not limited to software, text, graphics, logos, the Digital Key technology, and the platform's underlying architecture, is the exclusive property of Cubosquare Technologies Pvt. Ltd. and is protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use the platform solely for its intended purpose. You may not reproduce, distribute, modify, create derivative works of, or exploit any part of the Service without our prior written consent.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Suvidha EMI and Cubosquare Technologies Pvt. Ltd. shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
• Any loss of data, profits, business, or goodwill.
• Any unauthorized access to or alteration of your data.
• Any issues arising from third-party services or integrations (e.g., payment gateways, telecom networks).

Our total liability to you for any claim arising from the use of the Service shall not exceed the total fees paid by you to Suvidha EMI in the 3 months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Suvidha EMI, Cubosquare Technologies Pvt. Ltd., and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and costs (including legal fees) arising out of:

• Your use or misuse of the Service.
• Your violation of these Terms.
• Your violation of any third-party rights.
• Any content you submit or transmit through the platform.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy. Please review our Privacy Policy to understand our practices.

11. Termination

Suvidha EMI reserves the right to suspend or terminate your access to the Service at any time, with or without notice, for any reason, including:

• Violation of these Terms.
• Fraudulent, abusive, or illegal activity.
• Non-payment of dues or persistent EMI default.
• Regulatory or legal requirements.

Upon termination, your right to use the Service will immediately cease. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, and indemnification clauses) shall survive.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

In the event of a dispute, the parties shall first attempt to resolve the matter amicably through good-faith negotiations. If the dispute cannot be resolved within 30 days, it shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996.

13. Changes to Terms

We reserve the right to update these Terms at any time. We will notify you of material changes by posting the updated Terms on this page with a revised effective date. Your continued use of the Service after the updated Terms are posted constitutes your acceptance of the changes.

14. Contact Us

For any questions, concerns, or legal notices regarding these Terms, please contact:

• Email: info@cubosquare.com
• Phone: +91 8652083868 (Mumbai) | +91 7760031707 (Kanpur)
• Mumbai Office: 519, Fortune Square, BKC, Mumbai - 400051
• Kanpur Office: 88/903 Prem Nagar, Kanpur - 208001